Cancellation Policy

Thank you for choosing Welcome Cure. We are committed to providing reliable and accessible healthcare services. Please read this Refund & Cancellation Policy carefully before purchasing a G-DoC consultation plan.

Payments

All payments are processed securely through Razorpay, Stripe, Cashfree and other payment gateways using industry-standard security measures.

Refund Policy

General Rule

All purchases of G-DoC consultation plans are final and non-refundable.

A refund will not be provided solely because:

1. you choose not to activate your consultation plan;
2. you do not access or use the services available under your plan;
3. you complete your travel without requiring medical assistance or a consultation;
4. your travel plans change after purchase;
5. your travel concludes before the consultation plan is activated or used; or
6. you no longer wish to use the consultation plan.

Refund time limit: Refund requests must be submitted within 180 days of the purchase date. Requests received after this period are not eligible for a refund under any circumstances.

Exceptions

Refunds may be approved only in the following circumstances:

1. Visa Application Cancelled or Rejected

A refund may be requested if the visa application for which the G-DoC consultation plan was purchased is officially cancelled or rejected, provided that:

1. the consultation plan has not been activated;
2. no consultation or other benefit under the plan has been accessed or utilised;
3. the refund request is submitted by the original purchaser within 30 days of the visa cancellation or rejection and before the relevant plan expires;
4. satisfactory documentary evidence is provided, including the official visa rejection or cancellation notice issued by the relevant embassy, consulate, visa processing authority, VFS, or any other authorised visa processing partner; and
5. Welcome Cure is able to verify the information provided.

2. Duplicate Payment

You have been charged more than once for the same purchase due to a technical or processing error. The duplicate payment will be refunded.

3. Failed Transaction

Your payment has been successfully debited, but the purchase could not be completed and no consultation plan was successfully issued. The debited amount will be refunded.

All refund requests are subject to verification and approval by Welcome Cure.

Where a refund is approved, it will be processed only to the original payment method used for the purchase within 7-10 working days, subject to the processing timelines of payment gateway providers, the payment provider, and your bank.

Activation

Purchase and activation are separate events.

A consultation plan is considered activated when the activation process has been successfully completed by or on behalf of the customer.

Except for the limited refund scenarios expressly set out in this policy, a purchased consultation plan remains non-refundable regardless of whether it has been activated.

Contact Us

If you believe you have been incorrectly charged or wish to request a refund under this policy, please contact Welcome Cure with your transaction details and supporting documentation so that your request can be reviewed.

Welcome Cure reserves the right to refuse any refund request where it reasonably believes that the request is fraudulent, misleading, submitted using false or altered documentation, or otherwise made in bad faith. Welcome Cure may request additional information or documentation to verify any refund claim.